live chat is fine
Sure, I will try my best to answer your queries today.
How may I help you about listing removals?
115872085323 – Software Online business for sale , Traffic Generation Bot & digital assets ! 115876318876 – Encryption Software business for sale , windows software & key distributer ! 115876425158 – Software business for sale , Encrypt software for windo
these were all removed becuase a disgruntled ex buyer ( who i blocked) repored these, but this is not accurate, i am a software engineer who coeds in c# language to build desktop softwre that i sell as a business package to clients.THIS IS NOT BETA/OEM
codes in c#
so my question is this
are such reported items even viewed by a human, or is it simply coded this way to remove the listing without any human intervention at all ?
auto-removal?
are you there??
Yes. I am here.
Once an item will be reported, it wont be removed automatically. We will conduct an investigation first and then will remove it if we found a violation. If you think there was no violation from our selling policy, I can connect you now to the department who can correct this.
yes please
Okay, just a moment.
Hi, my name is Mark Lester, please allow me a few moments to catch up on your conversation so far.
i find this bizarre however as other listings were removed for being digital delivery even though ot was royal mail postage in the listing.
Mark, can you see the previous message with wenzel
Hi there, May.
Hi
can you shed any light on this for me please?
I understand that you are concerned with your listings that were removed on the site.
Please give me a couple of minutes to check the details of your account.
ok
I have reviewed the listings and I can see that they violated our policies and that is the reason why we removed them.
how did they violate
In item description, there are links of website that were stated. Please understand that it is not allowed on the site.
what links? can you advise?
thats not the reason ebay gave in my email
Hello , We had to remove your listing because it didn’t follow our Beta and OEM software policy. Beta software is not allowed. OEM (Original equipment manufacturer) software must follow our guidelines.
For example: https://bloggingtips.com https://traffybot.com https://www.montanaangler.com
no mention of links??
they were in a screenshot showingthe software working, not written links
also what about all th e others that were removed, no links there is there?
Alright, for your reference about our “Beta and OEM software policy”, I will share to you the link and make sure to copy and paste it to a new web browser because if you click it, you might get disconnected from this chat.
https://www.ebay.co.uk/help/policies/prohibited-restricted-items/academic-beta-oem-software-policy?id=4288
its not oem or beta software
its my own developed software, i wrote it and own all rights to it
where do you get beta or oem from ?
Thanks for clarifying.
ok
so where do i go from here?
I regret to inform you that we won’t be able to reinstate those listings. I suggest you not to list those kinds of listings to avoid any issues in your account in the future.
so did a human review this or was removal done automatically?
but if there is nothing wrong with them ( not oem/beta) that why cant i list something that is 100% legitimate that i bult and own??
I appreciate that you’re able to explain your side but in this situation, we are no longer comfortable having the items listed on our site due to policy concerns. We ask you not to relist those items.
but they dont breach any policy , you said so your self?
this is crzy, is it not?
crazy
what policy do they breach?
Links policy and beta software and OEM software policy based to our dedicated team.
but you accepted they are not oem or beta, they are mine and i can supply the c# source code to ebay to prove this.
what maked you think they are beta or oem? can you advise where your evidence is for such a claim?
its clear you do not have anything to support this claim , because i know because i am the creator of the softwares and this is a simple case of ebay believing a disgruntled buyer who is out to sabotage me, isnt it?
takes me back to my original point, these removals are done on autopilot arent they?
no himan reads these claims, because if they do they would have seen my listings used royal mail for postage and not digital delivery as you said in the removal of some.
Listings on the site my get removed automatically or manually by our dedicated team once they found that those listings have violated our policy.
human
We certainly understand that you’d like to know the nature and basis as to why we have determined that the items were beta or OEM software. Please understand that much of this information remains protected by eBay because if we told members our basis to know if an item is beta or OEM software or not, it would provide other members with a way to circumvent our detection by hiding such information.
so they do get removed automatically, of course they do because my removals do not make any sense
so if i provide source code evidence its all my own work, can i relist?
No, it is best not to relist them to avoid any issues in your account.
but why would it avoid an issue i can prove my listings are genuine?
does not make one piece of sense
ridiculous in fact
so you believe a disgruntled ex buyer over a genuine seller who sells his own work, without any looking into it or questioning??
so anyone can report a listing even though they know its genuine and it will be auto removed?
disgraceful that ebay allow such a thing?
scandolus in fact
While we understand that you may not agree with our decision, please understand that this decision is final and will not be reversed.
you are not answering, you are avoiding my question
so anyone can report a listing even though they know its genuine and it will be auto removed?
can you send me a copy of this chat please?
m***********h@gmail.com
You will receive a copy of our chat on your registered email address.
It’s been a while since I have received a message from you. I just want to confirm if we are still connected.
I’m afraid that I’ll have to end this chat as I haven’t received any response from you. If you still require assistance, please contact Live Help again. Thank you for using eBay.
chat ended by Mark Lester